About FusePump

FusePump are market leaders in the creation, management and distribution of high quality product feeds. We manage product feed applications in a wide range of dynamic eCommerce partnerships and marketing environments including Affiliate Marketing, Search, E-mail, Price Comparison and Display Advertising.

FusePump has experienced rapid growth and boasts a range of major clients including retail brands such as Argos, Marks & Spencer, Tesco, John Lewis, Orange, O2, and Sainsbury’s.

FusePump are at the cutting edge of dynamic performance marketing, FusePump is a fast-growth business based in the UK. We are also launching in the US market in the first half of 2011.

About The Role

FusePump is looking for intelligent, technically-minded and proactive Client Service Account Executives to help our business grow and develop. Reporting to the Client Services Manager, you will support the Account Management team to help them deliver excellent customer experience relating to FusePump products and services. You will take responsibility for a range of tasks including, but not limited to, monitoring the performance and quality of our tools and services, generation and collation of reports, issue identification, issue resolution and escalation. You will also take a proactive approach with the delivery and support for our products and services, utilising FusePump in-house tools and systems as required.

Relevant Experience

You are likely to have had some relevant work experience either within online marketing and/or within a service driven environment. Experience and a basic understanding of online marketing technologies and practices would also be a distinct advantage.

Requirements:

• Excellent English language skills; fluency in other languages is desirable
• Excellent communications and organisation skills
• Strong IT skills are essential
• A “can do” approach where the ambition is always to over-deliver on client expectations
• A determination to contribute to business success based on your own efforts
• The ability to work on your own initiative as well as being a team player
• An analytical eye for creating reports and feeding their findings back to the Client Services team
• Experience in affiliate marketing or online advertising in general would be beneficial

Key responsibilities:

• As an Account Executive you will be supporting the Account Management team by providing detailed Client reporting from internal tools.
• You will be responsible for the Quality Assurance of selected client tools, feeds and integrations.
  
  • Checking product feed status reports, tools and services on a regular basis
• Documenting issues and work carried out on behalf of each account
• Correctly identifying issues with any products and services to the Account Management team and working proactively to resolve these
• You will be responsible for the analysis of the feeds, tools and integrations via the FusePump Reporting interface.
• You will be managing many aspects of our data mapping and data quality monitoring to ensure maximum ROI for your Clients.
• Generating and collating a wide range of reports for the Account Management team
• You will be expected to contribute feedback as well as suggestions on how we can improve the tools and processes utilised to achieve the overall objectives for our clients

Skills and Knowledge:

• A good working knowledge of Microsoft Office, particularly relating to Excel
• An appreciation of the use of technology with online marketing
• An understanding of product feed formats such as CSV and XML
• Exceptional attention to detail
• A technical aptitude
• The ability to prioritise and manage multiple tasks while managing your work queue to agreed deadlines

Reporting:

• Using appropriate software, you will record and report time spent on individual accounts in relation to the tasks set by the team
• You will create and manage regular reports for the team based on the tasks set for you
• You will clearly prioritise and communicate issues and escalate these to the required team members throughout the business

What the candidate will learn:

• About dynamic (data driven) marketing in the eCommerce sector
• About partnership driven business models
• Customer service and partnership liaison skills
• Product development
• Process optimisation/workflow management

Salary dependent on experience. Please email, in the first instance, Client Services Manager below. Thanks.